How to - Undo Payments

Start > Back Office > Payments > All Payments

Exported payments;

In case your Payment for any reason is erroneous, and is already exported, you will need to perform the steps outlined below to revert it;

Select all payments that need to be amended, choose Revert

The status of the payment selected will now have changed from "Exported" to "Reverted".

Go to Start > Back Office > Payments > Pay

Search for the payment that you reverted. If you don't see the reverted deal you maybe have to change the cash flow date in selection.

Approved payments;

To amend approved payments, go to Start > Back Office > Payments > Pay

In the section for Pending Payments, choose the payment you want to revert:

Choose "Revert Payment(s)"

When satisfied with your amendments, send your payment from "Pending cash flows" to "Pending Payments" so you are able to approve and/or export your payment again.