How to - Undo Payments

Start > Back Office > Payments > All Payments

Exported payments;

In case your Payment for any reason is erroneous, and is already exported, you will need to perform the steps outlined below to revert it;

Select all payments that need to be amended:

Choose "Revert"

The status of the payment selected will now have changed from "Exported" to "Reverted".

Go to Start > Back Office > Payments > Pay

Search for the payment that you reverted. To narrow down your search you can choose "Selection".

For example choose the cash flow dates for the payments.

Your payment will now be a pending cash flow;

To update the deal, click on the Deal ID to enter the deal and take the necessary steps to amend your deal. 

If your deal has already approved and exported accounting you need to undo this first.  For more details see How to - Undo Accounting. 

Then to be able to amend the deal, it also needs to be unlocked and its status changed from confirmed to modified.  For more details see How to change a deal

Approved payments;

To amend approved payments, go to Start > Back Office > Payments > Pay

In the section for Pending Payments, choose the payment you want to revert:

Choose "Revert Payment(s)"

To amend the deal, click on the Deal ID to enter the Deal. Take the necessary steps to amend your deal.  

For more details see How to - Undo Accounting and How to change a deal.

When satisfied with your amendments, send your payment from "Pending cash flows" to "Pending Payments" so you are able to approve and/or export your payment again.