How to - Undo Payments

Created by Erik Åkerlund, Modified on Wed, 7 Feb at 11:08 AM by Carina Bräck

Start > Back Office > Payments > All Payments


Exported payments;


In case your Payment for any reason is erroneous, and is already exported, you will need to perform the steps outlined below to revert it;


Select all payments that need to be amended, choose Revert

The status of the payment selected will now have changed from "Exported" to "Reverted".





Go to Start > Back Office > Payments > Pay


Search for the payment that you reverted. If you don't see the reverted deal you maybe have to change the cash flow date in selection.







Approved payments;


To amend approved payments, go to Start > Back Office > Payments > Pay


In the section for Pending Payments, choose the payment you want to revert:


Choose "Revert Payment(s)"





When satisfied with your amendments, send your payment from "Pending cash flows" to "Pending Payments" so you are able to approve and/or export your payment again.


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