Problems to log in or updating the application

Created by Anna Norfjell, Modified on Mon, 15 May 2023 at 11:29 AM by Anna Norfjell

Some clients have experienced problems using the application when a new update is released. We at TS, have found that this often relates to Microsoft operating system having trouble updating Click-Once application or uninstall application, such as TS. More information about this issue can be read here: 


Please try the below described steps for the procedure. We recommend You do this together with Your IT, if not possible and You want assistance we are happy to help if You alert the support. 


In short there are 2 alternatives. 

The first is to delete folders under “%LocalAppData%\Apps\2.0\XXX\YYY” and “%LocalAppData%\Apps\2.0\Data\ZZZ” which starts with “trea…”. XXX, YYY, ZZZ are unique names in Your machine (see example in image below). When above is done You may start the application from the start menu again and the application will download the latest version. This is proven to be a much more permanent solution. 


Second alternative is to uninstall and reinstall the application. This doesn´t always work and it is likely that You have to redo the steps next time a new version is released. 


Regardless of the result, please contact the TS support and describe the outcome of the steps since it will help us to support You and also other users. 


Alternative 1 (recommended)


Clean of folders App 2.0:


In the File Explorer, type in “%LocalAppData%\Apps\2.0\”. You will then see two folders, one namned “Data” and the other with a name consisting of numbers and letters (58Z89N73.708) in the picture below. Delete all folders starting with “trea…” in these two folders. 


If there is a problem with deleting the files, it might be because of a process is blocking. Then open the task manager and look for a background process namned “Click Once” and end it. Now, try to delete the file folders described in “step 1 Clean of folders” again. 

When done with above You need to restart application from windows start menu.



Alternative 2 


Step 1 reinstallation of TS: 

 Uninstall the application using the Control Panel. You can find it using by searching for "Control Panel", and go to Programs and then Programs and Features. From the list select the TS application and click Uninstall. 



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Automatiskt genererad beskrivning 



Step 2a reinstallation:

Make the reinstallation by using EDGE and download the application again using the link you got when implementing TS. If you cannot find the link, use this one: https://<ClientName><ClientName>.application
 Replace the "<ClientName>" with your company name and have look at a colleague's TS if you are uncertain. If You still have trouble finding out your “<ClientName>" contact TS support. 


If You now can download and start the application, then You do not neet to continue. All is set!

If not possible to download the application after the procedure above, try to redo the above steps and contact Your IT and our support for further assistance. 



If error message remains 


If the following pop-up window continues to appear (see picture below) during log in – please click on details and save the file and send it to TS Support. 


Graphical user interface, application

Description automatically generated


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