Problems to log in or updating the application

Some clients have experienced problems using the application when a new update is released. We at TS, have found that this often relates to Microsoft operating system having trouble updating Click-Once application or uninstall application, such as TS. More information about this issue can be read here: https://learn.microsoft.com/en-us/troubleshoot/developer/dotnet/framework/installation/clickonce-application-fails-update 

Please try the below described steps for the procedure. We recommend You do this together with Your IT, if not possible and if You want assistance we are happy to help if You alert the support. 

Regardless of the result, please contact the TS support and describe the outcome of the steps since it will help us to support You and also other users. 

Verify no blocking process:

Start with verifyfing that there is no Click Once process still running. Go the Task Manager (Ctrl + Alt + Delete) and verify that there is no Click Once process in the list. If there is, right click on the process and end the task.

Clean of folders App 2.0:

In the File Explorer, copy and paste “%LocalAppData%\Apps\2.0\” (see first picture below) and press Enter. Delete everything (files and folders) in the 2.0 folder (mark each folder and click delete). 

Before removal

After removal

When the above is done You may start the application from the start menu again and the application will download the latest version. 

If error message remains 

 If the following pop-up window continues to appear (see picture below) during log in – please click on details and save the file and send it to TS Support.